IT Role Rank Poland
#73 by score · #73 editorially · IT Operations and Support

IT Support / Helpdesk (L1)

Tier 5 · Under pressureAI risk: highMixed34 offers on SOLID.Jobs

Chatbots take over tickets; the classic entry path is narrowing

Overall scoreDerived
2.57/ 10
#73 of 73 by score with the default weights. #73 in the editorial ranking.
  • Salary 30% × 1.20.37
  • AI resistance 35% × 2.00.70
  • Demand 20% × 4.00.80
  • Remote work 10% × 5.00.50
  • Low stress 5% × 4.00.20

Salary, k PLN per month

Mixed
051015202530Estimate≈5–8Market B2B8.4–18 · 10 offers · SOLID.JobsMarket employment7.2–9.5 · 15 offers · SOLID.JobsReport B2B12.6–25.2 · No Fluff Jobs

estimate MID → SENIORmarket (SOLID.Jobs): middle half of offersreport (No Fluff Jobs H1 2026): mid → senior, B2B range mediansmidpoint, medianjunior (derived)

Range MID → SENIOR
≈5–8
Range midpoint
≈6.5
Junior Derived
≈3.3
Take-home, employment (UoP) Derived
≈4.4
Take-home, B2B flat-rate tax Derived
≈5.3

NOTE: this is NOT a junior salary! The bottom of the range = MID level (or just promoted from junior). The top of the range = an experienced SENIOR. Staff/principal/architect levels can earn above it.

Easiest transitions

Estimate
Administrator ITSysAdminSOC L1

2-3 roles with the shortest path from this one (overlapping skills)

Key certifications

Estimate
CompTIA A+ITIL FoundationMD-102

Scores 1–10

Estimate
  • AI resistance2/10
    10 = rides the AI wave, 1 = highly automatable
  • Demand4/10
    10 = acute shortage of specialists, 1 = shrinking market
  • Remote work5/10
    10 = fully remote is the norm, 1 = mostly on-site
  • Stress6/10
    10 = heavy on-call / shifts / pressure, 1 = calm
  • Entry barrier2/10
    10 = years of prerequisites, 1 = open to beginners
  • Prestige2/10
    10 = elite reputation in the industry, 1 = underrated role; a subjective view of the title among engineers - informational, not part of the Score formula

The market in job ads

From job ads SOLID.Jobs · 13/11/2026
34offers · 21 employers
10.3kB2B median · 8.4–18k
8.2kemployment median · 15 offers
38%remote · 18% hybrid

Most common stack

  • Customer support
  • Active Directory
  • CRM
  • MS Excel
  • MS Office
  • Computer literacy
  • Troubleshooting
  • Service desk
  • SMB
  • SMTP
  • TCP/IP
  • Urządzenia drukujące

requirednice to have% of this role's offers

Experience level

Junior 15%Regular 82%Senior 3%

5225 Q13825 Q23225 Q31525 Q41326 Q18026 Q25226 Q3926 Q4
Offers per quarter in Support · hollow dot = quarter in progress

Matching: 18 by title, 16 by category. Pay is the midpoint of each offer's range in PLN per month (B2B net, employment gross); the median and the band holding the middle half of offers are shown.

Salaries in job-board reports

From reports

No Fluff Jobs: „Kariera w IT 2026”data for H1 2026

Report category: IT Support.

LevelB2B netEmployment, gross
Junior6–8.57–8
Mid12.6–16.19–12
Senior21–25.215–17

Thousands of PLN a month: the median lower and upper bounds of the ranges in job ads. A dash means the report gives no amount because there were too few ads. Source: page 32 of the report.

No Fluff Jobs: „Rynek pracy IT w Polsce 2025/2026”data for 2025

Report category: Support.

LevelB2B netEmployment, gross
Overall11.6–159.7–12
Junior7.6–9.56–8
Mid11.5–149–12.5
Senior20–23.513–18

Thousands of PLN a month: the median lower and upper bounds of the ranges in job ads. Year-on-year change of the overall upper median: B2B -15.0%, employment +33.3%. Source: pages 27 and 35 of the report.

Reports are shown on their own, with a link and page number. They are not averaged with SOLID.Jobs data because they measure something else: the report gives the median lower and upper bounds, SOLID.Jobs the median of the range midpoints.